Frequently Asked Questions

The FAQ page helps you with common questions you may have.

How to report a Bug?

Since 2.1.27(.18), it is possible to report a bug with data generated out of Teampass. Use either * icon from Footer

Screenshot * button from Profile dialogbox

Screenshot

In both cases, it will display the bug form. Follow instruction:

Screenshot

How to capture query error from the browser console?

In case of defect identified while using Teampass, it is recommanded to capture the query error inside the web console. For this you need to do:

  • while using your internet browser, press keys CTRL + SHIFT + i (this will open the console dialogbox)
  • select tab Network
  • select tab 'Response"
  • identify the query that leads to an error
  • copy the full message

Screenshot

JSON error while importing CSV file

Possible reason is the CSV file presentation.

Example of how a csv file should be structured.

label,login,password,url,comments
"Lo'&`égan","MyLog'an","YoupiCheap","http://www.logan.fr",""
"Logan2","MyLogan2","YoupiCheap2","http://www.logan2.fr",""
"#1866-1","MyLogan2","YoupiCheap2","http://195.218.52.38",""
"#186-2","MyLogan2","YoupiCheap2","",""

Error 500

One possible cause of an Error 500 is a bad configuration of the url in CSRFProtector library. Open includes/libraries/csrfp/libs/csrfp.config.php Ensure that variable jsUrl fits your domain and puts on csrfprotector.js file. Save Open Teampass page

How to set Teampass under Maintenance?

  • Open Settings page
  • Spot Set TeamPass in Maintenance mode option
  • Enable it
  • Save

I don't see the Import button

The main reason for getting a blank/white page after installation is related include.php file. Follow next steps to ensure all settings are correct in this file.

  • Open file includes\include.php with your favourite editor

Why a blank page after installation?

The main reason for getting a blank/white page after installation is related include.php file. Follow next steps to ensure all settings are correct in this file.

  • Open file includes\include.php with your favourite editor

What should I backup?

In order to restore a Teampass instance (in case of emergency), it is highly suggested to follow next recommandation:

  • after installing Teampass, perform a backup of files:
  • teampass-seckey.txt - to be backuped each time you change the saltkey
  • sk.php - can be backuped every day or on on change
  • includes\libraries\csrfp\libs\csrfp.config.php - to be backuped on change
  • perform a daily backup of Teampass database (using a daily task - Teampass helps you to do this - refer to settings page)
  • at least perform a daily backup of folder upload, or even better of the complete Teampass folder

Line 14 @define('SECUREPATH', ...)

It defines the path to the secured folder you have indicated during installation.

Be careful to not add an end slash.

  • On a Windows server, it could be defined as @define('SECUREPATH', 'E:\xampp\security\Teampass');

  • On a Linux server, it could be defined as @define('SECUREPATH', '/var/services/web/security/teampass');

Line 15 require_once ...

It loads the sk.php file when using Teampass.

It is mandatory to indicate here the correct path to `sk.php` file.

  • On a Windows server, it could be defined as require_once "E:/xampp/security/teampass/sk.php";

  • On a Linux server, it could be defined as require_once "/var/services/web/security/teampass/sk.php";